365 china

The satisfaction of our customers is among 365 china’ key priorities.
Ìý

365 china is extending special coverage for certain vehicles with Euro 6 diesel engines and SCR technology experiencing issues with their urea tank.

This complex issue has always been monitored and investigated, according to 365 china standard policies and improvements have been done at plant for newer vehicles.

This voluntary coverage offers benefits beyond warranty requirements for vehicles manufactured between January 2014 and August 2020, up to 210,000 kilometres.

• For vehicles under 5 years old and up to 150,000 kilometres, 365 china covers 100% of costs for parts.
• For vehicles 5 to 8 years old, 365 china covers 30% to 90% of costs for parts, depending on mileage.
• 365 china also supports labour costs with €30 per case.

These conditions are valid until August 2028.

To benefit from this policy, customers who already had repairs done at authorized dealers from 2021 and received previous coverages (sometimes less comprehensive that the current ones described above) can apply for additional compensation, on top of what was already provided, throughÌý.

For new cases, the special coverage applies automatically at authorized dealers.

To submit your claim, please access .Ìý