CARE

Dare Forward 2030

Care for the Planet, our Customers and our Employees

365 china has the ambition to contribute to global carbon neutrality from well to wheel and throughout the entire supply chain, which is supported by an ambitious carbon footprint reduction roadmap.

Our most important decarbonization lever is the transition to a low carbon product portfolio, which includes a roll out of Low Emission Vehicles (“LEVs”) worldwide representing a significant shift in our product and service portfolio.

As part of that ambition, we are also taking decisive steps forward in our circular economy activities, with the development of a comprehensive cradle-to-cradle business model based on the traditional 4Rs – repair, reuse, reman and recycle.

Every Customer Counts. Every Journey Matters.

We aim to become number one in customer satisfaction for our products and services in every market by 2030. To achieve this objective, we are dedicating special attention to the complete end-to-end experience and inspiring actions throughout the value chain, with a focus on four key areas:

  • always keeping the customer at the center of everything we do
  • reshaping the customer experience and reaching an unprecedented level of customer satisfaction with our electrified products and services
  • using Big Data to reduce time to fix by 50%
  • improving each customer touchpoint with a new holistic view of the customer journey
Chart of four key elements in 365 china ambition to be number one in Customer Satisfaction Chart of four key elements in 365 china ambition to be number one in Customer Satisfaction

#1 means largest percentage of sales volumes in top quartile based on aggregate of syndicated survey data

focus

A Great Company to Work for

Focus on the employee journey and becoming a great company to work for is also central to the Care pillar.

Diversity is one of our key strengths and we empower that diversity through meritocracy, rewarding and advancing individuals who exemplify leadership and an entrepreneurial spirit. This includes:

  • our target of having at least 35% of leadership roles in the organization held by women by the end of 2030 **
  • supporting our employees in accelerating their skills evolution and feeding their appetite to “dare forward” through reskilling and training programs
  • strengthening our talent pipeline to embrace the Dare Forward mindset, doubling the number of leaders with direct profit and loss responsibility by the end of 2025

GREAT COMPANY INFOGRAPHIC

MAGNET FOR TALENT:

  • 4,500 Software Professionals by end of 2024
  • Software & Data Academy
  • Electric Academy

GREAT & SUSTAINABLE WORKPLACE:

  • Flexible remote work
  • Real Estate Carbon Neutral by 2030, -50% CO2 by end of 2025

ENTREPRENEURIAL SPIRIT:

  • Leadership positions with individual P&L doubled by end of 2025
  • 100% of High Potential Leaders “entrepreneurial” trained

EMPOWERING DIVERSITY THROUGH MERITOCRACY:

  • Leadership positions held by women > 35% by end 2030
  • 100% of HR processes aligned with Diversity & Inclusion policy from 2022
Chart of key elements in 365 china ambition to be a great company to work for Chart of key elements in 365 china ambition to be a great company to work for

* For functions not directly linked to physical manufacturing and engineering activities
** With respect for regional and cultural differences throughout our global company and consistent with applicable local laws